Key:
TandC
Description: Terms and conditions on the
main page
TERMS AND CONDITIONS FOR REGISTRATION
HOR Logistics reserves the right, to change, modify, or remove portions of
these Terms and conditions at any time. Please review the Terms and Conditions
listed below diligently prior to using this website as your use of the website
indicates your agreement to be wholly bound by its Terms and Conditions without
modification. *If you are unsure of the meaning of any part(s) of these Terms
and Conditions or have any questions regarding the Terms and Conditions,
contact us on customercare@horlogistics.com.ng. *Should we determine at our
sole discretion that you are in breach of any of these conditions, we reserve
the right to deny you access to this website and its contents and do so without
prejudice to any available remedies at law or otherwise.
TERMS AND CONDITIONS OF WEBSITE
*Every user of this website is solely responsible for keeping passwords and
other account identifiers safe and secure. *Should you choose to register or
subscribe to the site, you agree to provide accurate and current information
about yourself, and to promptly update such information if there are any
changes. *The account owner is entirely responsible for all activities that
occur under such password or account. Furthermore, you must notify us of any
unauthorized use of your password or account. *HOR Logistics shall accept no
responsibility or liability, directly or indirectly, in any way for any loss or
damage of any kind incurred as a result of, or in connection with, your failure
to comply with this section. *You accept that the information contained in this
website is provided “as is and is intended for information purposes only and
that it is subject to change without notice. Although we take reasonable steps
to ensure the accuracy of information and we believe the information to be reliable
when posted.
OUR INFORMATION PRIVACY
*Primarily, we collect and store data about you to help us provide better
service and products to you. Our developers and organization may have the
occasion to collect information in regard to your computer for our services to
ensure easy and smooth transactions with our website
ACCESSIBILITY OF WEBSITE
*HOR Logistics aims are to ensure accessibility to the website always. However,
we make no representation of that nature and reserve the right for service
interruption which may occur in order to allow for website improvements,
scheduled maintenance or may also be due to outside factors beyond our control.
MISUSE OF SERVICE
Customers shall not misuse our services, including but not limited to
dishonestly using our service for the purchase of prohibited, illegal and
banned items contrary to applicable laws or regulations. Please be informed
that we have a duty to report all suspicious or illegal activity to the
appropriate authorities.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions of Sale shall be interpreted and governed by the
laws in force in Nigeria, the United States and the United Kingdom
TERMS AND CONDITIONS FOR INTERNATIONAL DELIVERIES
*We ship out of UK and US every Friday, all items must arrive at our offices on
or before close of business every Thursday for guaranteed shipping , if package
arrives on Friday, they may or may not be shipped based on available resources
to pack them. The admin fee applies each time we ship for a customer. Customers
may choose to request that we skip shipping only for one week, by the second
week, all items received on behalf of that customer will be shipped. *An email
instruction is required every Thursday if you require us to hold on to your
package till the next week even if the package is to arrive the next day which
is Friday. *Deliveries are to be paid for based on HOR Logistics local delivery
rates, please request for it if you prefer delivery instead of pick up.
*Minimum Shipping weight is 2Lbs and 2KG for US and UK respectively. All items
shipped at less than the minimum quantity will attract the same cost as the
minimum quantity. *We will not be liable for the loss of any items shipped with
incorrect or incomplete address, please use exact address given. Please ensure
your packages are properly addressed in your name c/o HOR LOGISISTICS.* This
specifically means if you do not add HOR to your address or name, we will not
be liable for loss of such packages and the onus lies on the customer to show
evidence this was done. If the vendor however choses to skip HOR from the
label, we will not be liable for loss of package *On arrival of your goods into
Lagos, items will be weighed and an invoice will be sent to you. Payment should
be received within 24hours of sending the invoice otherwise, an interest
payment of 10% per day applies as penalty for late payment. Goods will not be
released or delivered if full payment-both interest and principal is not
received *Invoices will be billed in USD or GBP; however, a naira equivalent
will be provided based on our exchange rate. Customers can pay in either Naira
to the accounts stated on your invoice * If full payment is not received, we
may choose to seek legal redress or auction off the item if there is an
available buyer* If you have old and
unpaid invoices, new items shipped and paid for will not be released except
your old invoice is paid for with interest* You are expected to pick up your
goods or instruct us to deliver to you after payment within 5 working days of
sending you an invoice. Any item left uncollected will attract demurrage charge
and will be auctioned off if left unclaimed for a longer period *All items will
be weighed at either actual weight or volume weight and will be rounded up to
the nearest lbs or kg *Please be informed that we have a duty to report all
suspicious or illegal packages to the appropriate authorities. Any suspicious
package received by us will be flagged and will not be shipped until
appropriate investigations have been carried out. *Please note that if you have
any complaints about any of your items shipped to our office both in the UK and
US, you need to contact us within 48 hours of receiving the item or within a
week of the shipment arriving in our Lagos office and you being billed to give
us ample time to start our investigations and resolve any issues where
necessary. If we do not hear from you within these timelines, it is deemed that
your items are complete and in good condition and we will not be able to open a
late investigation. * If you have any issue with a package that was not opened,
please direct all complaints to the Vendor. *Please note that we reserve the
right to open packages if we get suspicious and to inspect same, this applies
to the customs of all countries we ship from and Nigerian customs as well. *Both
UK /US warehouse is not opened on weekends, so we urge customers to schedule deliveries
between Monday -Friday 9am -5pm for UK and 11am-6pm for US. We will not be
liable for packages delivered /dropped off during weekend when our warehouse is
not opened.
TERMS AND CONDITIONS FOR LOCAL DELIVERIES
*We do not time-based deliveries for non-partners, but all deliveries are done
before the close of working hours. *There will be no refunds when payment is
made for deliveries. *Items should not be bigger than the size of an Indomie
carton. If the item size happens to be bigger than that of an Indomie carton,
the customer will have to pay extra charge for delivery. *We do not deliver
food items. *If insurance is not selected, we will, as our practice be careful
with the items in transit but will only be liable in damages to a maximum of
five thousand Naira (N5,000) only.